PAIA manual.

1. Contact details

• Name of private body: Jaco Pretorius, sole proprietor, trading as Maklada
• Registration number: not applicable
• Head of the private body / information officer: Jaco Pretorius
• Physical and postal address: 519 Wag-'n-Bietjie, Montana, Pretoria
• Phone: 071 289 6729
• Email: info@maklada.co.za
• Website: https://maklada.co.za

2. The Information Regulator's guide

The Information Regulator publishes a guide on how to use PAIA (section 10). It's available from inforegulator.org.za, or from the Information Regulator, JD House, 27 Stiemens Street, Braamfontein, Johannesburg.

3. Records available without a request

• The contents of this website, including prices, terms, the Keys Pledge, the privacy notice and this manual.
• The Brief Pack (PDF).

4. Records kept in terms of legislation

Where applicable: Companies Act 71 of 2008, Income Tax Act 58 of 1962, Value-Added Tax Act 89 of 1991, Tax Administration Act 28 of 2011, Basic Conditions of Employment Act 75 of 1997, Electronic Communications and Transactions Act 25 of 2002, Protection of Personal Information Act 4 of 2013.

5. Subjects and categories of records

• Company records: registration documents, statutory records.
• Financial records: invoices, payments, tax records.
• Client records: requests, briefs, quotes, project files and handover documents.
• Supplier and operator records: agreements with hosting, email and AI providers.
• Website records: the website's code and content.

6. Processing of personal information (POPIA)

• Purpose: replying to requests, preparing previews and quotes, building and handing over websites, invoicing, and meeting legal duties.
• Data subjects: prospective clients, clients and their staff, suppliers.
• Information: names, contact details, business details, website addresses, briefs and content clients supply, payment records.
• Recipients: the operators listed in the privacy notice, and authorities where the law requires.
• Cross-border transfers: hosting, email and AI providers may process information outside South Africa under adequate safeguards (POPIA section 72).
• Security: HTTPS only, access limited to Maklada, rate-limited forms, providers bound by data-protection terms.

7. How to request access

Send the prescribed form (Form 2 under the PAIA Regulations, available from inforegulator.org.za) to the information officer at info@maklada.co.za. Give enough detail to identify the record and say how you want access. The prescribed fees may apply. We'll answer within 30 days, as PAIA requires. If we refuse, we'll give reasons, and you may complain to the Information Regulator or apply to court.

8. Availability of this manual

This manual is on maklada.co.za and available from the information officer free of charge.